This module gives newly-promoted first-line managers the day-to-day toolkit to run smarter meetings, master task prioritisation and project the right professional image.

What you’ll learn

• Business-meeting science – when to call a meeting, balancing core KPIs with daily tasks, and the “3 A’s” framework (Agenda, Action items, Accountability).
• Meeting formats decoded – physical vs virtual, one-to-one, sales review and ad-hoc sessions, with tips to keep each on-time and outcome-driven.
• Four-step prioritisation grid – sort urgent vs important work, clear backlogs and protect focus hours.
• Productivity & multitasking hacks – scheduling, delegation and digital etiquette to raise team output without burnout.
• Professional etiquette – 12 tactics for an effective business-review with your boss, plus email, WhatsApp, phone and office-floor manners that build credibility.